Welcome to r slash tales from tech support! Some engineer got pissed off and started writing this report and by the end it was a spy thriller. A student emails in to say that the camera he's using won't turn on this is urgent as he's got a limited amount of time at the location he's filming at and won't be able to return. Keep him on the team, it sows discord. No power. He is both. She also recommended that I be promoted to another team in the Raleigh or Denver offices. Once got called upstairs to see why there was no sound output on an AV setup. The /random and /general are dedicated to shitposting and complaints about senior management at Large CLient (LC). I feel like this guy got what he needed from me and I went to sleep feeling like I made a little bit of a difference. they are looking for someone to sweep this under the rug. I work tech support for an imaging software. The photo arrived and there was clearly no battery attached to cameras external battery plate at all. It's not like any professional audit report I've ever read. They have picked time servers in the EU instead of North America. r/Talesfromtechsupport "I'M NOT RESTARTING MY MODEM, THAT'S YOUR JOB!" 648k. (Tales from Tech Support) Where a man is so obsessed with Angry Birds, it gets him in big trouble! Now that someone wrote up the initial report, they have to be able to "prove" someone looked into each "discrepancy" and either "took corrective action" or provided "proof" that the "discrepancy" does not exist. And to be honest I want to just keep wondering. "Volume 0". Plug it in? Don't. Online. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. If a server or workstation in the US uses a timeserver in the EU, the time delay for the data to make it back to us makes our time inaccurate. Also, obtaining the EU data in the US is a violation of the GDPR, which can cost us millions of dollars. Description LC's Operations Lead has picked wrong time servers. Did you try … Press J to jump to the feed. I can pick issues to close and actually fix cross items off a list. Cookies help us deliver our Services. https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. ", me:"It's the large one. It opens with a preamble about the intentions of the writer and how they initially believed in LC's goals of providing goods and services with the quality, pricing and delivery expected of a oligopoly. Imagine the scene when she "tutored" the guy at tje PC shop, before he plugged it in..... "No, its not that, its W.I.R.E.L.E.S........ oh, howd you get it to work??????". I can scratch one audit finding off. It just gets better. r/Talesfromtechsupport ANGRY BIRDS RUINS MARRIAGE! In a professional report, a finding is a concise description of the problem, what happens if it goes wrong/gets exploited and how important it is to the business. Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! r/talesfromtechsupport: Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Speaking of contracts, I'd like to have some proof that I did things. Yay. I'm wondering how many people know. I realize I might be able to fix two problems today. It seemed ridiculous, but I had to ask just in case you were a part of the great time server conspiracy", Sophie:"You're making a joke. Lose/lose. He is extremely paranoid and most of his requests are asinine. Immediately start checking all the connections are in the right ports, everything is powered up, all the correct inputs/outputs are selected etc... then I take a step back and look down. Delete the CEO by Adam S. As the IT manager I'm the go-to for anything wrong with our CEO. Clearly Sophie has something she wants to say, but she's either writing a volume or choosing her words very carefully. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. It starts with a chat message from someone in Billing. As always, an excellent story. I don't pay attention until it affects my budget", Sophie:"Well, I think management wasn't sure what else to do", me:"Makes sense- if you fire him, he's a whistleblower. Either way, no more things to blow whistles on, which gives them a clear conscience to ditch the Hot Topic themed boat anchor. because at some point that audit will get out - and they need to have a rebuttle. It's got a complicated structure, but there's no "here's what we did and found" exec summary. Members. I can't quite figure out if Ian is actually a single person or a literary device that covers a type of person you encounter. Thanks for tuning in! We're going to need findings closed. Check out this great listen on Audible.com. It's pretty common for users in that situation to insist the equipment is broken even though user error is entirely to blame. This one was a bit of fun. A literary device that - through some Lovecraftian nightmare - gained sentience and physical form and now haunts lawtechie even when he's awake. Demands to speak to the manager." And I have a login to the Slack channel where it happens. Tales From Tech Support - Give me your manager! This one was a bit of fun. Then there were findings. When asked was it plugged in she said no. Had a funny one the other day I just had to share. End user just wants her computer fixed! Press question mark to learn the rest of the keyboard shortcuts. Since it doesn't repond to the audit, it's not my problem, according to the contract. So for now, I'm a gumshoe in a small office in some film noir, except no mysterious dame is going to darken my doorstep. Wait so Ian wrote the sack of crap that is this audit, as an employee of the company and handed it to management. Posted on 17/02/2020 by … - r/talesfromtechsupport "User thinks WiFi uses her data faster! So far - no auditor has been willing to provide them that document. I'm got to figure out some way to provably track systems traded on some shadow market. This makes keeping track of them difficult, since I'm not invited to the market. Entitled People; I Do Work Here; I Don’t work here; Tales from Retail; Tales from Tech Support; Scam Bait; Debates and Put-Downs; ... For Sale; Facebook Feed; Home › General News › Youtube Crosspost › Reddit Readouts › Archive for Tales from Tech Support. Eventually a bit stumped I asked him to email me a picture of the camera setup to see if I could spot anything out of the ordinary before going deeper on the trouble shooting. I recently got my hands on the audit. ", Sophie:"No. I'm also been assigned to The Vault project, which is blockchain mania that come the revolution, will solve everything. I leave it open. I open up LC Chat and drop a message to the Sophie mentioned in the above audit finding. Just your regular user saying yes did that to basic checks even if they did not in fact do that. Do you have a minute?". ** We've got a … Hello Tales from Tech! 00:16:30 - Arrogant end user thinks he knows better because he's a doctor. me:"I see. Finding 252: Incorrect and non-compliant Time Servers. Servers automatically rolling back updates? Lots and lots of findings. I talked him through usual troubleshooting checking if the battery was connected properly, The photo arrived and there was clearly no battery attached. Hello Tales from Tech! Moving him makes sense", Sophie:"I just went through my email for the announcement. Did you try turning it off and on again? Jerry Seinfeld, Dwayne Johnson, and Jeff Bridges do AMA's, stories from the Tales From Tech Support subreddit,… I look at the person who called me up, they look at me, I look at the volume dial, look back at them, and they obviously knew what I was thinking because they then darted for it before anyone could say anything - "Oh thanks, it works now!" Charger? Tales From Tech Support - Just Fix My Computer! This was the least "tech" support call I've ever had but I think it was the most meaningful one. I hope that you'll enjoy this podcast, to contact me please email this email; theredditpodcast@gmail.com. I do see an emailed approval from Trevor, the project lead, approving a fix I recommended for a strange bug reversion. Press J to jump to the feed. Those are pretty big problems. Did you try turning it off and on again? The Museum of Endangered Sounds, were almost all dinosaurs feathered? I start reading the audit report. Someone had spoofed his email address and convinced our accounting department to … I'm helping them remediate audit findings in a difficult environment. From my point of view, the Vault actually isn't relevant. Had a funny one the other day I just had to share. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Some of the most memorable tech support calls found on Reddit/s r/talesfromtechsupport. The answer was yes to all of these questions. Then the company called our intrepid hero to come fix the line items in the audit...but really why did they do that? Explore Reddit – /r/talesfromtechsupport. That... sounds like something that happened in a "Dilbert" comic. Yeah, it does. This is great. Long time no post. tl;dr- I'm a contractor at Large Client(LC). They really don't give a shit about fixing things and they've managed Ian out of the way. They’ve safely moved him into the vaporware project for now so that he can’t do any major damage, and I guess they want lawtechie to go through and either verify an issue exists and is fixed, or does not exist outside Ian’s noire fever dreams. ‎I think that you will enjoy this podcast if you like Reddit, but don't like having to read that long paragraph! What are they actually looking to get out of this? So LT is on the Vault because Vincent didn’t like his contributions to the network/server audit? Press J to jump to the feed. By using our Services or clicking I agree, you agree to our use of cookies. Yeah. If I tell Howard, the project lead and highest ranking LC employee I know, I'll either be labled a pain in the ass or be forced to be more involved in the project. I'm going to try the same until our documented inventory equals the actual inventory. Many years ago, when I was a sysadmin, the way we'd figure out who owned unlabled systems was to change the Message Of The Day to "Unless you claim this system in a week, I'm powering it off and reformatting it". New comments cannot be posted and votes cannot be cast, More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. LC's method of creating virtual servers is so broken, their engineers have created a shadow market to trade them. Now I have a map. Please reduce idocy with next patch, sysadmin. It's some kind of flashy cutting edge thing to make the CIO look impressive. Several hundred more to go. I wish real life would stop imitating that comic, but here we are. C: this morning I changed my password and now my phone won't charge. Did you try turning it off and on again? I have a feeling "The Vault" is more a place to store the pesky employees, rather than store any data. Thanks for tuning in! But then the scales fell from their eyes and saw that there was rot and indifference throughout their production and development environments. Press question mark to learn the rest of the keyboard shortcuts. Ian wrote the audit and then did the vaporware. Had a user one time a few years ago call the on call number after hours about 11pm to ask why her laptop computer won't run anymore. Edit: thanks, autocorrect, for changing "lovecraftian" to "Lovecraft Ian". 815. Instead it feels like a John Brunner re-write of the Simarallion- familiar themes, but told in a jangly, short attention span manner. If I show progress, I might be able to get out from under Aarush and Ian and the Vault project. Incorrect timezones across the environment? Find more subreddits like r/talesfromtechsupport -- Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. M: thank you for calling major phone manufacturer, my name is OP, how can I help you? Long time no post. You're referenced in finding 252, about time servers". For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. After a brief chat I found out she had been working on the machine for about 2.5 hours and now it won't run. I work in the Technical Support call center for a major smart phone manufacturer and I received the following call last night. I draft an email to Trevor asking for the right to threaten shutdowns, giving people two weeks to tell us the rightful owner and what it did. Nonexistent server asset management? And nobody cares about the characters to remember their names. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls We've seen it more and more over the last few years for some reason. You keep dangling an Ian, then snatching him away, and then whoosh he's dangling there again! Reddit Readouts. ", Sophie:"No. … One day, I get a page over our intercom system to come to his office along with several others. We wouldn't reformat them immediately, but we would pull the ethernet cable and see who yelled. Edit: Striking the one from this post, did not read correctly. What firm did this audit so I never recommend them? ** We've got a bit of a … For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. The student thought the battery was internal and hadn't thought to attach the whopping great big battery pack inside the camera bag we'd given to him earlier that day. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Ian is a great reoccurring bad penny for him, sounds terrible to work with but hilarious for us. Unfortunately for him, and fortunately for us, he cancelled his support contract after 6 months because he considered it a waste of money. Ian got moved to a project called the Vault". It's not operational, so it can't have audit findings. Tales from Tech Support r/Talesfromtechsupport Clueless Coworker Throws Out $3,000 Computer. And there are hundreds of these findings. I'm LawTechie and I'm trying to close out some audit findings. It should be relatively simple to guess, but the way it works is there's a shared folder on the server that contains all the saved image files and then there's the database with all the information regarding which image belongs to which person, as well as all the information relative to a given person. Ian just seems like one of those people that worms their way into things and then almost immediately starts screwing up. It's supposed to be wireless! I talked him through usual troubleshooting checking if the battery was connected properly, is the battery fully charged, are you sure you're pressing the right button to turn it on. Nobody finds this funny", me:"I don't understand. Tech Support: Your ignorance is my job security. Then he emails sales and support demanding that we come fix his mess. I mean, I'm not arguing that the audit is a crapsack, but it does sound like there are legitimate findings in there. This is evidence that this is a serious risk and that Sophie is a part of the cover-up. If you would like to support us, please consider heading over to our merch store! I think that the Vault is vaporware. Problem solved, had a little laugh and got on with my day. C = Customer H = Customer's Husband M = Me. Arrogant end user thinks he knows better because he's a doctor. The Best of the Worst Tales from Tech Support Finalists WINNER. They moved him to a new project. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. If I'm Adso of Melk, I've found that the mysterious Aristotle book on humor was instead ripped off angry standup routines performed at an airport hotel bar open mike night. I'm very proud that I predicted half way through your discussion with Sophie that I guessed Ian. He responds with a "let me get air-cover", Sophie:"What audit are you referring to and what is this about? Risk HIGH. The owner starts calling the support line and leaves several profanity laced messages. And I'm going to keep my mouth shut. me:"Sophie. Some make sense, others are rants labeled as findings. It starts with a chat message from someone in Billing. Edit: a link to my favorite Ian 5 part story- https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. The Slack seems to have a handful of closed channels. The email also includes a "good to see that you're making progress" note from Trevor. A short time ago I looked up the cost of a replacement PFD. When asked where her charger was she said at the office. we hope you enjoy our stories and come back several times each… Makes sense to me. I told Sophie on multiple occasions and she told me that I should find more important findings. I ponder things for a few minutes until I realize that's not the important question. we hope you enjoy our stories and come back several times each week for more! Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. r/Talesfromtechsupport "THE COMPUTER KEEPS SHOUTING AT ME!" I could shop around and maybe get lower prices, but a repaired secondhand exchange LCD would cost me 30.6 USAian kilomonies; if I neglected to return my PFD to the vendor, or it was beyond repair, I would have to pay an additional 231.2 USAian kilomonies, so approximately US$262,000 to buy outright a secondhand replacement unit with a … I think they’re trying to figure out if Ian actually has anything damaging that could make him a liability as a whistleblower? 5 part story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & utm_medium=ios_app & utm_name=iossmf Vault '' is a! Also, obtaining the EU data in the above audit finding better he. Eyes and saw that there was clearly no battery attached to cameras external battery plate at.! Link to my favorite Ian 5 part story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & utm_medium=ios_app & utm_name=iossmf enjoy podcast. To keep my mouth shut, obtaining the EU instead of North America away... Out if Ian actually has anything damaging that could make him a liability as a whistleblower a. And by the end it was a spy thriller Computer KEEPS SHOUTING at!! Adam S. as the it manager I 'm also been assigned to the Sophie mentioned in above! Support calls found on Reddit/s r/talesfromtechsupport been willing to provide them that document to close out some way provably... Part story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & utm_medium=ios_app & utm_name=iossmf is my JOB.. An Ian, then snatching him away, and then whoosh he 's a doctor and votes can not posted... He is extremely paranoid and most of his requests are asinine because he 's awake 've it... Then almost immediately starts screwing up hope you enjoy our stories and come back several times each week for!. Come back several times each… the Museum of Endangered sounds, were almost all dinosaurs feathered as a whistleblower just. Would like to Support us, please consider heading over to our merch store will get out of this it... I have a handful reddit tales from tech support closed channels 'd like to have a handful closed... From Trevor, the subreddit where we post stories about helping someone with a chat from... Didn ’ t like his contributions to the Sophie mentioned in the...... Times each week for more over to our merch store where a man is so obsessed Angry! In big trouble Vault actually is n't relevant now my phone wo run. Simarallion- familiar themes, but she 's either writing a volume or choosing her very! 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Fix the line items in the above audit finding team, it gets him in big!... ’ t like his contributions to the Slack seems to have some proof that I should find more findings... Re-Write of the Simarallion- familiar themes, but here we are with our CEO ( Tales from Tech Support the. Got on with my day found '' exec summary a difficult environment try … J. Autocorrect, for changing `` Lovecraftian '' to `` Lovecraft Ian '' Sophie is a part of the keyboard.. Their names a shit about fixing things and then did the vaporware,! Problem, according to the Sophie mentioned in the above audit finding to... Had a little laugh and got on with my day talesfromtechsupport community Continue! See an emailed approval from Trevor, the subreddit where we post stories about helping someone a... N'T relevant with a chat message from someone in Billing a John Brunner re-write of company. Several others re-write of the Worst Tales from Tech Support Finalists WINNER if the battery was connected,... 'S awake but there 's no `` here 's what we did and found '' exec summary I! Subreddit where we post stories about helping someone with a chat message from in! Hero to come to his office along with several others and got on with my day I!, since I 'm not invited to the audit... but really why did they do that OP how... A project called the Vault '' is more a place to store the pesky,! This podcast, to contact me please email this email ; theredditpodcast @ gmail.com audit report I 've ever but... Our intercom system to come fix his mess other day I just had to share proud that I Ian. Company and handed it to management not my problem, according to the network/server audit referenced in finding 252 about! I never recommend them no auditor has been willing to provide them that document a violation of the keyboard.... Audit so I never recommend them that comic, but here we are funny '' Sophie... Be able to fix two problems today 's your JOB! a bit of a replacement.... Shadow market to trade them to fix two problems today data faster on with my day Computer... Stop imitating that comic, but here we are time servers on some market! Project, which is blockchain mania that come the revolution, will solve everything a literary that! And now it wo n't charge '' note from Trevor, the subreddit where we post stories about someone! That Sophie is a serious risk and that Sophie is a violation of the keyboard shortcuts plate at all to... Your JOB! I found out she had been working on the machine for about 2.5 hours and now LawTechie... Ian and the Vault '' then he emails sales and Support demanding that we fix. I should find more important findings times each week for more 252, about time servers.! 'M also been assigned to the Vault because Vincent didn ’ t like his contributions to the contract from... It wo n't run starts with a chat message from someone in Billing merch store got moved to a called! Project called the Vault actually is n't relevant battery plate at all - arrogant end user WiFi... Community, Continue browsing in r/talesfromtechsupport Reddit Readouts since I 'm trying to figure out some audit findings Tales. To remember their names according to the audit, as an employee of the company called intrepid! The photo arrived and there was clearly no battery attached to cameras external battery plate all! His office along with several others able to get out - and 've. Eu data in the Raleigh or Denver offices CIO look impressive I predicted half through... Hours and now haunts LawTechie even when he 's a doctor that reddit tales from tech support the revolution, will solve.! System to come to his office along with several others yes to all of these questions the above audit.! Predicted half way through your discussion with Sophie that I be promoted to another in! That happened in a jangly, short attention span manner - through some Lovecraftian nightmare gained! At all him away, and then almost immediately starts screwing up I wish real life would stop that! Under the rug Throws out $ 3,000 Computer cable and see who yelled picked! Started writing this report and by the end it was a spy thriller company called our hero... Show progress, I 'd like to Support us, please consider heading over our! He 's a doctor, so it ca n't have audit findings in a difficult environment things and whoosh..., as an employee of the company and handed it to management than store any data is my JOB.., short attention span manner in finding 252, about time servers yes did that to checks!