One of the best ways to understand what poor customer service looks like (other than experiencing it yourself) is to read about other companies’ support mishaps. Once you close a deal with a new client, you should continue to delight them with great customer service. 23 Disney World and Disneyland Employees Share the Craziest Things They've Ever Seen at Work In the end, she ended up asking us the make her a bowl instead, so we wasted two burritos for no reason. What's the most bizarre, wild, and/or straight-up ridiculous reason a customer or client was ever angry with you? I work at a sushi restaurant. So incredibly pushy, and would get incredibly offended if you didn't take him up on his offer. He then demanded to speak to my supervisor, yelled at her for awhile, then got HER supervisor (who never takes customer calls) and screamed at her about how both of us handled the situation.". The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. Get all the best Tasty recipes in your inbox! The number of bad customer stories I have is incredible. An incredibly illuminating reddit thread revealed just how nasty and entitled certain customers can be, and it'll trigger memories for anyone who's been a veteran of fast food service. while explaining to her how people often lied. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. 20 Somethings Customer Service Food Service Horror Stories Humor Oh My God Retail Service The Internet Worker workers Writing & Expression. Sodexo is the leading provider of Quality of Life Services for working professionals. A fix has been identified and is in the process of being applied. Well, about 20 minutes later the phone rings and it's her. The Inside Story of Reddit's Redesign. Having recently suffered two strokes, she explained that she was struggling with writing, and she was forced to call in due to her malfunctioning netbook. The companies that truly listen to their customers are the ones with the most loyal customers. Also, all of the people who would argue that because one specific brand of item was on sale, that meant that all of the same item was on sale. He got pissed and we went in circles for a while, then hung up on me. Mendix Customer Stories & Testimonials - Low-Code Solutions Skip navigation Site Header. Other stories include: getting yelled at because our medium coffee is 20 cents more expensive than another McDonalds hundreds of kilometers from us, as well as getting bitched out in drive through because we Dont have a two cheeseburger meal, because as a franchised store we have choices as to what to sell. Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. and then happily left. The customer had to be escorted off the property by police. A smiling face is sure to make your customers feel welcomed. Of the questions it asks, such as "are you a fugitive from justice", and "are you under the influence/addicted to any illegal substances" this guy checks yes to being convicted of domestic violence. I said, 'Well, happy birthday and thank you so much for telling the truth!' SLUHN delivers better quality of care by using Microsoft 365, which includes Office 365, Windows 10, and Enterprise Mobility + Security, as the foundation for a highly secure, collaborative work environment. Thought Catalog 23 Workers Describe Their Most Hilarious (And Baffling) Experiences With ‘Stupid’ Customers Thought Catalog The following stories are from readers, their names have been concealed. Identified - reddit.com is currently down. Reporting on what you care about. You know your customer service needs retooling if you cause a monk to lose his cool. Go to meet him and he is a dead ringer for the creep from Borders. Discover unique things to do, places to eat, and sights to see in the best destinations around the world with Bring Me! Then share your hellish customer service stories below. He called because he was FURIOUS that his name was 'misspelled' on his statement. '", "I work in billing and account collections, so I’m used to upset customers calling about their bills. Payment. So he goes through the process of giving the guy a 4473 (the US federal paperwork for purchasing a firearm) and tells him to fill it out. You can't have it your way. No, just because coke products are on sale, does not mean pepsi products are the same price. I went and got my boss, who told her the same thing and she ended up buying the bed I'd recommended in the first place. at a well known chain of pharmacy/connivence stores when I lived on the east coast. I asked if he had checked his email because I had sent two emails. but this guy called in insistent that he needed to change something on his wife's checks and I told him I couldn't do that and that he'd have to call back during the day. A customer service rep got a call from a woman who recently suffered two strokes. Tap to play or pause GIF She's literally huffing and puffing into the phone, running for her life, and I hear her daughter screaming obscenities and threats in the background. From nasty surprises in dressing rooms to violent, knife-wielding customers, here are some of the absolute worst retail horror stories that workers claim to have witnessed. Please keep in mind that the OP of this thread has chosen to mark this post with the [Stories] tag, therefore any top level replies that are less than 500 characters in length will be removed. About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." She would NOT stop, so I politely asked her to leave the store. Here are some of those exceptional stories to sweeten all of us up just in time for Valentines Day: 1. Delivery. And I hope her daughter somehow is okay. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of … Basically, if you booked something online (vacation/hotel/tickets/anything) and needed to modify your order in any way or ask any questions, the phone number on the website led to my call center. I seriously had to resist the urge to give her the raw, frozen fries. 'You told me he’d be there in an hour, so I went to the bar! One night I was off my shift and waiting for her to finish up her shift so we could grab some dinner. Burning hot oiled metal. Customer service, he says, isn’t about telling people how awesome you are, it’s about creating stories that do the talking for you. Because most people who buy gum or mints want to throw them in their purse or pocket right away. Other stories include: getting yelled at because our medium coffee is 20 cents more expensive than another McDonalds hundreds of kilometers from us, as well as getting bitched out in drive through because we Dont have a two cheeseburger meal, because as a franchised store we have choices as to what to sell. That’s how we’d expect a business to run. Unfortunately, our registers don't allow for that. 556K views. Anyway, one night a man called in to have a pizza delivered. After hours, we weren't allowed to make edits on orders [I know, what's the point of night shift then, right?] Even after going out of my way to find her some brown sugar in the kitchen she was unbearably unpleasant for the rest of her meal. BP is migrating its work environment to Microsoft 365 … I was helping out an off duty correctional officer at the time and she called it in. When I gave her the Sweet N Low she yelled in my face about how 'insulted' she was that I would 'give her this garbage.' 1. This woman was relentless, she refused to leave, and she repeatedly screamed that she was going to call CPS and close our shop down. Smile. Kept asking my friend where that girl went and trying to open the door, and ended up getting really aggressive. Customer service. There is usually a very clear difference between good and bad customer service. She started cursing me out and making a scene while I tried to get her to calm down. Published on 7/21/2014 at 8:00 PM. We were not an emergency services company, and we weren't a suicide hotline, but I had a list of numbers to give people if they were in crisis. I finally got to some 5 month old notes in the system that said she is in fact a girl who sound like man. But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was: The crazy climbed back into her car and peeled out of the drive-thru as soon as she heard that the police were on their way. Here’s what I’ve learned about how to tell a compelling customer story. Thanks for your cooperation and enjoy the stories! Obsessed with travel? Test your sales humor with these customer service jokes. It is always good to make a habit of avoiding making judgements on people who seem rude or inconsiderate because you don't know their story. There's a lot of people on Reddit asking about potential purchases, airing complaints about companies, and … These brave married couples took to Reddit to share the stories of their beyond-hilarious wedding fails. Can you top these tales? Bad Customer Service Stories "Make a customer, not a sale." ", "I could write an entire post just based on my time working at a hotel, but one of my favorite stories was when I was checking this family in. ", "I worked in the garden center of a home improvement store. That didn't help because he got even more mad and demanded that I give him a pickle wrap. Put on your polyester uniform, adjust your headset and get ready for 27 stories that are so mind-bendingly awful, they'll make you want to leave your poor cashier a 150% tip. She says "oops" and keeps running. etc., but...... 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